Payment Type Accepted

Skyline Car Hire (UK) Ltd will not accept any payments by way of cheque or credit card. It is your responsibility to ensure that payment is made on time by the following, either,

Debit card

BACS transfer

 

Late Payment Fees

Should you not adhere to keeping up with your payments on the dates specified within the attached “Payment schedule” you understand that the lessor may enforce the following late payment charges upon the lessee of which it is your responsibility to ensure that these late payment fees are paid immediately following any late payment date to the lessor by you as follows,

You understand that a £35.00 administration fee is applicable and payable to the lessor by the lessee. This fee is payable immediately 1 day after the payment due date as detailed within the attached “Payment schedule”. This administration fee is followed by a further £2.00 per day continuously until the outstanding amount inclusive of any late fees and administration fees is paid in full.

 

Vehicle Return Standards/Maintenance & Tyre Replacement

Introduction

When it is time to return your vehicle on the “Agreement end date” specified within this agreement, you understand that you must return the vehicle in line with the Vehicle Return Standards. It is the lessee’s responsibility to ensure that the hire vehicle named within this agreement is kept in the state provided upon vehicle handover and remains undamaged and fully maintained throughout the agreement. Any damages or missing components which are listed as “Not Acceptable” under section “4. Vehicle return standards/maintenance & tyre replacement” will be chargeable to the lessor upon return of the hire vehicle.

The Vehicle Return Standards are detailed below,

 

Vehicle Return Standards Detail

Upon return of the vehicle to the lessor by the lessee, a vehicle return inspection will be carried out by the lessor. The vehicle must be;

  • Free from any broken or damaged items and with no missing components or parts which were fitted as standard equipment or have been subsequently fitted to the vehicle.
  • Free from any defects or condition that would be in breach of statutory requirements.
  • Free from accident damage.
  • In good, clean and marketable condition.

If any components have been removed or are missing, in the event of any vehicle defects or accident damage then it is your responsibility to pay to the lessor immediately upon the agreement end date all fees invoiced to you by the lessor for any of these components or damages to be replaced or repaired by one of the lessors approved repairer and parts provider.

You understand that the lessor does not and will not consider any repairs being carried out by any third-party repairer suggested by you or otherwise and that the same ruling applies to any parts provider and that it is your

responsibility to report any damages caused whilst the vehicle is in your care to the lessor immediately as they occur.

 

Cherished Plate

The lessor does not and will not consider any request made by the lessor to transfer on to the hire vehicle any cherished plate.

Items To Be Returned With The Vehicle

You must return the vehicle to the lessor together with everything originally supplied this extends to but is not limited to,

Spare tyre/puncture repair kit

Spare keys

Locking wheel nuts

First aid kit

Fire extinguisher

Complete service manual

Charging cables (if applicable)

 

Livery And Logos

All logos, signwriting or stickers fitted to the hire vehicle must be removed by you prior to the return of the vehicle and any residue must be removed by the lessee. It is also your responsibility to ensure that in the removal of these objects that the vehicle remains undamaged. Should the lessee return the vehicle in a dirty/non-clean state or should any sticker or sign writing residue remain then the lessor shall be subject to a special valet fee of £50.00 which is payable to the lessor immediately on the agreement end date.

 

Body and Paint

The following situations or items are deemed as acceptable by the lessor on return of the hire vehicle,

  • Minor body dents, typically those caused by door to door contact, provided that;
  1. They are less than 13mm in diameter – maximum 1 dent per panel to maximum of 4 dents per vehicle.
  2. The dents have not caused the undercoat of paint to show or the paint to peel or crack.
  3. If more than 4 dents exist or if the dents have caused paint to crack or peel, then this damage will be repaired, and such costs will be invoiced to and payable by the lessee on the agreement end date.
  • Light surface scratches not through the top coat of paint which can be removed by polishing.
  • Any chipping of paintwork that can be attributed to normal usage (e.g chips caused by stones flying off public roads) provided that they do not penetrate the vehicle base coat nor show signs of corrosion.

The following situations or items are deemed as NOT acceptable by the lessor on return of the hire vehicle,

  • Any excessive chipping of paintwork arising from non-public road use e.g gravel drives, industrial sites or private roads.
  • Any chipping or scratching of paintwork which has penetrated the base coat and or has caused corrosion of any kind which cannot be polished out.
  • Dents or swage lines or folder edges. Dents on high profile panels. i.e bonnets / wheel arches etc.
  • Industrial, chemical fall out or other forms of contamination.
  • Body panel misalignment not consistent with the manufacturers finish.
  • Previous body repairs and paint rectification if there is evidence of poor colour match, ripples, preparation marks, visible overspray, masking lines or excess dirt in paint. Excess paint chips which detract from the overall appearance of the panel.
  • Under body damage affecting the structural integrity of the vehicle.
  • Drilled holes.
  • Any missing caps or covers on the body work.

 

Bumpers And Moulding

The following situations or items are deemed as acceptable by the lessor on return of the hire vehicle,

  • Scuff marks up to 50mm, which do not adversely affect the overall appearance of the vehicle.

The following situations or items are deemed as NOT acceptable by the lessor on return of the hire vehicle,

  • Discoloured, loose, cracked, distorted, gouged or split bumpers and mouldings that require replacement, plastic welding or painting.
  • Dented bumpers and or dents penetrating through to the base material where painted.
  • Repairs not conforming to the original finish and specification.

 

Glass

The following situations or items are deemed as acceptable by the lessor on return of the hire vehicle,

 Chips on windscreen, which are less than 5mm, providing they do not obscure the driver’s line of vision to a maximum of 2 per windscreen.

  • Headlamp lenses with minor chips, which do not detract from the overall performance or appearance of the vehicle and efficiency of the lamp.
  • Light scratches around the periphery of the windscreen.

The following situations or items are deemed as NOT acceptable by the lessor on return of the hire vehicle,

 Incompatible window etchings and non-factory fitted tinted glass.

  • All lamps must be operational, holes or cracks in the glass or plastic covers of the lamp units are not acceptable.

 

Interior

The following situations or items are deemed as acceptable by the lessor on return of the hire vehicle,

  • Normal wear and tear to carpets, trim, upholstery, etc.
  • Seat cover / trim repairs to a high standard.
  • Texture repairs or colour matching plugs resulting from the removal of telephone/accessory equipment.

The following situations or items are deemed as NOT acceptable by the lessor on return of the hire vehicle,

No smoking is permitted in the vehicle.

 Burns to trim, seat covers, headlining and floor coverings requiring repair.

  • Stains or discolouration of a permanent nature.
  • Tears, cuts, rips and holes through seat covers, headlining and floor coverings.
  • Broken or damaged interior mouldings, trim pads, instrument panel, sun visor or headlining etc.
  • Holes resulting from the removal of equipment.
  • Telephone or PDA fittings.

 

Wheels And Tyres

The vehicle must conform to the original specification, it must have matching tyres on each axle.

The following situations or items are deemed as acceptable by the lessor on return of the hire vehicle,

  • Scuffed sidewalls which can be cleaned.
  • Minor scuffing or damage under 25mm to the vehicle alloy or steel rim edge or wheel face.
  • Minim remaining tread of 1.6mm across 75% of the tyre, in line with legislation.

The following situations or items are deemed as NOT acceptable by the lessor on return of the hire vehicle,

 Tyres showing uneven wear indicating steering damage, i.e tyre tread feathering.

  • Remoulds and other substandard tyres.
  • Any gouge, crack, cut, torn or plugged tyre sidewall.
  • Less than 1.6mm tread depth including spare tyre.
  • Cracked or distorted trims.
  • Scuffs or scratches exceeding 25mm.
  • Tyres not matching.

 

 Oil Leeks

The following situations or items are deemed as NOT acceptable by the lessor on return of the hire vehicle,

  • Any serious or minor oil leakage.

 

Excess Mileage

The following charges are payable by you to the lessor upon return of the vehicle should the lessee have exceeded the permitted mileage allowance stated under “Key Financial Information”

15 pence per mile for every mile that exceeds the permitted mileage stated within “Key Financial Information”

 

Vehicle servicing throughout your agreement period

The lessor will arrange and pay for the hire vehicles annual service, provided that the permitted mileage stated within this agreement in “Key Financial Information” has not been exceeded.

Should the permitted mileage be exceeded, it will become the responsibility of the lessee to pay for any vehicle service charges, associated parts and other costs immediately upon the service being due.

The lessor reserves the right to use their own panel of service providers for any vehicle services or parts provision and items and at no such time or in any event should the lessee have the vehicle serviced at any other servicing garage or parts provider unless authorised to do so in writing by the lessor.

Breach of the terms stated here within section “4.13. Vehicle Servicing” will result in a fine being imposed on you, payable to the lessor of £500.00 per breach occurrence.

 

Tyre Replacement

It is the lessor’s responsibility to pay for any tyre replacements, unless in the event that a puncture has occurred.

In the event of any punctures, it is your responsibility to pay for any associated costs to the puncture and for the arrangement of a suitable tyre replacement and fitting in line with the terms stated within section “4.2. Vehicle Return Standards Detail”

Consequences If You Fail To Return The Vehicle In Line With The Vehicle Return Standards

If you fail to take care of the hire vehicle and fail to maintain the vehicle in accordance with the vehicle return standards, you will have to pay the lessors costs immediately upon the agreement end date to the lessor in the sum invoiced to you for any repairs, valeting or missing component replacements.

If any additions, alterations not authorised by the lessor of the vehicle have been made which could impact negatively on the final sale value of the hire vehicle you will compensate the lessor immediately upon the agreement end date to the value of this loss.

The decision to repair or not repair the vehicle remains the decision of the lessor, not the lessee.

  

Breakdown And Recovery

Introduction

In the instance where the hire vehicle named within this agreement breaks down or is in need of recovery the lessee will arrange this under the lessor’s breakdown and recovery insurance policy by calling the telephone number provided to them at vehicle handover stage provided with the hire vehicle providing the following requirements are met,

  • You have notified the breakdown and recovery company of the breakdown within 1 hour of the vehicle breaking down or being involved in any road traffic accident.

 

Exclusions To The Policy

  • Any Breakdown assistance within 72 hours of the agreement start date unless you have had continuous like-for-like cover under a previous Breakdown policy.
  • Any Electrical or Non-Start issues reported within the first 30 days of the agreement start date.
  • Any Claims reported within the first 30 days from the agreement start date where no proof of use of the vehicle can be provided.
  • Vehicles aged 15 years or older.
  • Breakdown caused by failure to maintain the Vehicle in a roadworthy condition including maintenance of proper levels of oil, water or tyres.
  • Assistance following an accident, theft or vandalism.
  • Breakdowns caused by insufficient fuel or the cost of draining or removing contaminated fuel.
  • Any Breakdown occurring outside of the territorial limits or Europe, as determined by the cover shown on Your certificate of Insurance.
  • Any Claim not notified and authorised prior to expenses being incurred, or any costs or expenses not authorised by the rescue controller.
  • Any charges where You, having contacted the recovery agent or insurance company, effect recovery or repairs by other means unless the insurers have agreed to reimburse You.
  • Any Breakdown where service cannot be affected because the Vehicle does not carry a spare wheel, aerosol repair kit, appropriate jack or, the locking mechanisms for the wheels are not immediately available to remove the wheels.
  • Assistance whereby Your Vehicle dashboard warning lights are activated, however Your Vehicle has not broken down and is not immobilised.
  • Any Breakdown involving or relating to a caravan or trailer
  • Overnight accommodation or car hire charges if repairs can be carried out at or near the scene of the Breakdown within an agreed time by the insurer.
  • Any request for service if the Vehicle cannot be reached or is immobilised due to snow, mud, sand or flood or where the Vehicle is not accessible or cannot be transported safely and legally using a standard transporter.
  • Any request for service if the Vehicle is being used for motor racing, rallies, contest, speed trial or practice for any if these activities.
  • Overloading of the Vehicle or carrying more passengers than it is designed to carry.
  • Any damage to our Vehicle or its contents whilst being recovered, stored or repaired and any liability arising from any act performed in the execution of the assistance services provided.
  • Subsequent call outs for any symptoms related to a claim which has been made, unless the Vehicle has been fully repaired at an approved garage.
  • Failure to comply with requests by the insurers or their Breakdown and recovery operators concerning the assistance being provided.
  • Direct or indirect loss, damage, or liability caused by, contributed to or arising from:
    1. Ionising radiation or contamination by radioactivity from an irradiated nuclear fuel or from a nuclear waste from the combustion of nuclear fuel.
    2. The radioactive, toxic, explosive or other hazardous properties of any nuclear assembly or nuclear component thereof.
    3. Pressure waves caused by aircraft and other aerial devices travelling at sonic or supersonic speeds.
    4. Any results of war, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war, rebellion, revolution, military or usurped power.
  • Any claim for fines or penalties imposed by courts.
  • Any claim for miscellaneous costs, such as but not limited to telephone calls, ferry or toll charges, food and drink.
  • The cost of any replacement parts or labour.
  • Any additional charges incurred as a result of any aftermarket modification to our Vehicle.
  • Any cost recoverable under any other insurance policy that You may have.
  • Claims exceeding the indemnity limit during the period of cover.
  • Any storage charges following a Breakdown.
  • Vehicles that are not secure or have faults with electric windows, sun roofs or locks not working, unless the fault occurs during the course of a journey and Your safety is compromised.
  • Assistance if the Vehicle is deemed to be illegal, such as Vehicles without a valid MOT certificate, untaxed, uninsured, unroadworthy or dangerous to transport.
  • Recovery of the Vehicle or Your transport costs to return the Vehicle to Your home once it has been inspected or repaired.
  • Any cost that would have been incurred if no claim had arisen.
  • A request for service following any intentional or wilful damage caused by You to our Vehicle.
  • Any winching charges or the use of specialist equipment.
  • The cost of a locksmith if You lose, break or lock Your keys in the hire Vehicle.
  • Any claim if the Vehicle suffers a Breakdown at a motor trader’s premises or garage offering Vehicle repair.
  • The cost of a glass or tyre specialist. The insurers will arrange for the hire Vehicle to be taken to a nearby Suitable Garage for assistance, but You will have to pay for any work carried out on the Vehicle.  Any other recovery may be arranged but You will be liable for any additional costs.
  • Any false or fraudulent claims.
  • Battery, Ignition or Electrical faults within the first 30 days within 30 days of the agreement start date.
  • You are covered for up to 6 unique callouts during the period of cover.

You understand that it is not the lessor’s responsibility to provide you with a replacement or alternative vehicle following any breakdown or damages caused rendering the vehicle undriveable and in such an event the lessor will aim to provide a suitable replacement to you within 4 working days, however only at the lessor’s own discretion.

 

Your Responsibilities

You understand that it is your responsibility and a requirement of the lessee to notify the lessor within 1 hour of the vehicle breaking down.

Should you be refused breakdown or recovery due to any of the exclusions detailed above it is the lessee’s responsibility to arrange their own recovery assistance at your own expense, no reimbursements will be made where the exclusions stated within this contract under section 5.2 are applicable, where the vehicle has broken down due to driver abuse or where you have decided to utilise an alternative recovery provider. Where you have decided to utilise your own recovery agent in any case, the lessor cannot be held responsible for any damages caused whilst the vehicle in in theirs or your care, responsibility for this damage and subsequent repair costs

remain with the lessee.

 

 Vehicle Insurance

 Your responsibilities

You understand that it is your responsibility to ensure that the hire vehicle remains insured at all times for use on all UK roads and that you are not permitted to drive the vehicle outside of England or Wales without prior written consent from the lessor.

You will ensure that the insurance policy provides fully comprehensive, hire and reward cover of the hire vehicle. Third party fire and theft or alternative cover levels are not acceptable.

You will provide the lessor with a copy of the policy certificate and notify them within 24 hours of any changes to this policy which may extend but are not limited to,

  • Changes in address.
  • Policy cancellation.
  • Notification of driver offence points incurred by the lessee.

In the event of any road traffic accident you will ensure that you continuously liaise with and co-operate at all times with our selected claims management provider Nationwide Assist Limited.

You will not sub-let or rent the hire vehicle named within this agreement to any other driver at any time unless authorised to do so by the lessor in writing. Renting of this vehicle to another driver is a breach of this agreement.

In the event of a road traffic accident or any other claim relating to the use of our hire vehicle In the event of a road traffic accident occurring, involving the vehicle named within this agreement, whether fault or non-fault the lessee will contact the lessors selected first notification of loss and claims management service provided by Nationwide Assist Limited and will do so within a maximum of 2 hours after the incident has occurred. The lessor holds the right to utilise the services of its selected claims management company and reject the suggested use of any third-party provider.

The lessee will not instruct their insurance company or any other claims management company, solicitors to service them or deal with any claims following any incident involving the vehicle named within this agreement unless Skyline Car Hire (UK) Ltd authorise the lessee to do so in writing.

It is your responsibility to ensure that you have obtained all third-party details following an incident and disclose these ONLY to Nationwide Assist Limited, including but not limited to,

  • Third party vehicle registration number, make and model of vehicle.
  • Third party driver’s name and contact telephone number.
  • Date and time of the incident
  • Accident details.
  • Images taken at the scene of damage to all vehicles involved.
  • Third party driver’s green card and driving license (If the third party is a foreign vehicle)

You understand that if the accident is your fault as stated by Nationwide Assist Limited that all damages will be repaired and paid by your insurance company.

The lessor does not accept any other route to repairing the hire vehicle where the accident is your fault other than for your insurance company to manage the claim and repair our hire vehicle at cost to them.

You also understand that should your insurance company or our first notification of loss providers refuse to deal with your claim for any reason that the lessor holds the right to enforce any repair or other costs associated with the claim upon you and it is your responsibility to pay such costs in full within a maximum of 7 days following the

incident via the following payment methods,

Debit card

BACS transfer

 

 Fines for breach of agreement

Any breach of these terms may result in a fine being imposed on the lessee by the lessor. The lessor has the right to impose the following fines should you breach any of the terms in this agreement under section “6 Vehicle Insurance”,

£1,000.00 payable to the lessor by you within 48 hours of the terms breach by way of the following methods ONLY,

Debit card

BACS transfer

In the case where your claim has been rejected for any reason, the costs of repairs and any costs associated with your claim is payable by you to the lessor and supersedes this fine.

 

Rights Reserved

 The lessor has the right to end this agreement at any such time if it does so in writing. Consequently, the lessor holds the right to revoke the hire vehicle from the lessee at any stage.